This article was helpful (thinking…) · Flag this article as inaccurate…Flag this article as inaccurate… · Admin → New and returning users may sign in Sign in prestine Your name Your mobile provider must remove the VoLTE service from your account. Some support technicians will attempt to disable the feature on your phone, this will not change the way the call Instead, the iPhone displays "UNKNOWN" as the name and number of the caller ID displayed.After investigating the issue with several mobile providers, our Customer Care Team has learned the issue is However, as you know, any transferred calls do not carry over the correct caller ID information. useful reference
invalid email (thinking…) Reset or sign in with UserVoice password Forgot password? What is the purpose of the VoLTE? Transferred calls fail to carry over the correct caller ID information to the cellular phone. Customers will will need to contact their mobile provider by calling 611 on your iPhone or calling the appropriate customer service number.
Caller ID not displaying correctly on my iPhone 6 ← Miscellaneous Information RingByName has received reports from customers that calls transferred from their RingByName phone Create a password I agree to the terms of service Signed in as (Sign out) Close Close Sign in Sign in Sign up Cancel Miscellaneous Information E911 Disclosure Statement Caller ID Basically, VoLTE allows calls to be routed using your data connection instead of your cellular minutes.
This allows the mobile carrier to more efficiently handle phone calls, but the system does not ‘play nice’ with transferred calls from business telephone systems to the iPhone.This feature is designed You will need to ask the provider to do the following for each iPhone 6 on your account: Un-provision VoLTE on the iPhone 6If you have multiple iPhone 6 devices on